Digital Banking Service Specialist

Job Summary

A company is looking for a Service Specialist, Digital Banking.

Key Responsibilities

• Provide professional customer service via phone and written correspondence in a fast-paced environment
• Identify customer needs and provide relevant banking solutions while managing multiple tasks
• Educate customers on digital tools and assist in application processing and fraud-related inquiries

Required Qualifications

• High School Diploma or GED required
• Minimum of 2 years of customer service experience required
• Knowledge of financial institutions preferred
• Experience with basic computer skills and proficiency in Microsoft Office tools
• Ability to work under pressure and adapt to frequent updates and changes