Digital Banking Service Specialist
Job Summary
Providing friendly and professional customer service remotely, the full-time Digital Banking Service Specialist will handle inbound and outbound customer communications, assist with banking product inquiries, and educate clients on digital tools and resources.
Key responsibilities
- Handle customer calls, messages, and emails in a fast-paced contact center environment
- Identify customer needs and provide relevant banking solutions through effective communication
- Advise customers on digital banking tools and assist with application processing and Reg E claims
Required qualifications
- High School Diploma or GED required
- Minimum of 2 years of customer service experience required
- Knowledge of financial institutions preferred
- Proficiency in Microsoft Office tools (Outlook, Word, PowerPoint, Excel)
- Exceptional analytical skills and ability to work under pressure
Complete Job Description
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