Digital Client Specialist

Job Summary

A company is looking for a Digital Client Specialist to provide exceptional client experiences and support.

Key Responsibilities

• Handle inbound calls and client inquiries, focusing on first call resolution
• Manage an assigned client portfolio with proactive outreach and relationship building
• Open new consumer accounts and guide clients through onboarding and digital tool adoption

Required Qualifications

• High school diploma or equivalent required; Associate degree preferred
• 1+ years of experience in a financial institution, call center, or client service environment preferred
• Basic knowledge of banking products and services preferred; training provided
• Proficiency in MS Office Suite and contact center systems
• Ability to work independently in a remote environment