Digital Client Success Manager

Job Summary

Driving retention and value across a portfolio of pooled client accounts, the full-time Digital Client Success Manager will manage the post-sale client lifecycle using digital-first methodologies, focusing on product adoption, risk management, and renewal planning in a remote environment.

Key responsibilities

• Manage post-implementation client relationships and monitor outreach, training sessions, and strategic business reviews
• Tailor engagement plans based on client segment and account health indicators while connecting clients to self-service resources
• Monitor account health, manage risks, and handle renewal preparedness, including contract strategy alignment and upsell opportunities

Required qualifications

• 3+ years of experience in client success, account management, or client strategy roles, preferably in a SaaS environment
• Proven ability to manage strategic accounts and high-volume portfolios using scalable methods
• Deep understanding of the client lifecycle, including proactive adoption planning and risk mitigation
• Experience with CRM or client success platforms such as Salesforce and Totango
• Bachelor's degree required; advanced degree or relevant certifications are a plus