Digital Communications Representative

Job Summary

To support customer interactions remotely, the full-time hourly Digital Communications Representative will troubleshoot and follow up on customer issues while maintaining accurate records and building relationships with store staff and management.

Key responsibilities

• Receive and respond to incoming chat, email, and SMS inquiries in a timely and professional manner
• Document customer interactions in the CRM system and maintain accurate customer histories
• Balance customer satisfaction with company policies while escalating complex issues as needed

Required qualifications

• High school diploma or equivalent required
• Customer service experience preferred
• Ability to type 35+ words per minute
• Proficiency in Microsoft Office applications and the Windows operating system
• Self-motivated with strong problem-solving and follow-up skills