Digital Content Operations Specialist

Job Summary

Working remotely on a temporary basis, the Digital Content Operations Specialist will manage user-generated content (UGC) across an ecommerce platform, focusing on content curation, compliance, and quality assurance while collaborating with cross-functional teams and external vendors.

Key responsibilities

• Conduct audits of the Community Gallery to enhance the quality and relevance of UGC and remove outdated content
• Develop and maintain documentation related to UGC placements and create internal process guides for Ratings & Reviews
• Support compliance initiatives by performing audits to ensure content aligns with moderation and quality guidelines

Required qualifications

• 3+ years of experience in Digital Content Operations, Ecommerce Content, or a related field
• Experience working within content management systems (CMS)
• Knowledge of user-generated content (UGC) and content curation
• Experience conducting content audits and quality assurance initiatives
• Proficiency with Microsoft SharePoint and Microsoft Office