Digital Customer Engagement Lead

Job Summary

A company is looking for a Digital Customer Engagement Lead.

Key Responsibilities

• Own the vision, strategy, build, and execution of digital customer engagement across the full customer lifecycle
• Design and scale high-volume, personalized engagement programs
• Be accountable for net revenue retention, focusing on improving renewal rates among low-spend customers

Required Qualifications

• 5+ years of experience in Customer Success, Digital Engagement, Lifecycle Marketing, or a related customer-facing function, preferably in SaaS or cybersecurity
• Proven experience in customer retention and renewal outcomes
• Strong track record of building scalable, data-driven engagement programs
• Experience working cross-functionally with various teams
• Experience with customer success or digital engagement tools