Digital Customer Experience Lead

Job Summary

A company is looking for a Digital Customer Experience Lead.

Key Responsibilities

• Operationalize scalable customer experience strategies through lifecycle programs
• Develop and launch self-service and 1:many programs to enhance customer onboarding and adoption
• Leverage AI and automation to improve workflows and customer engagement

Required Qualifications

• 3-8+ years of experience in B2B SaaS Customer Success, Digital CX, or related fields
• Experience in defining and scaling digital engagement strategies
• Ability to design and launch lifecycle programs from start to finish
• Proficiency in configuring digital adoption tools and CRM campaigns
• Experience collaborating cross-functionally with Product and Marketing teams