Digital Customer Experience Manager

Job Summary

A company is looking for a Digital Customer Experience Manager.

Key Responsibilities:

• Ensure customer portals provide a seamless and intuitive user experience while aligning with brand guidelines
• Develop and execute a comprehensive strategy for all customer-facing technology platforms
• Establish and maintain a customer steering committee to gather insights and identify opportunities for improvement

Required Qualifications:

• Minimum of 7 years in technology leadership roles focused on customer engagement and self-service technology
• Extensive experience with Salesforce, including Flows and Experience Cloud
• Hands-on experience with HubSpot and digital marketing systems
• Strong project management capabilities for large-scale platform development
• Familiarity with eLearning platforms and integration