Digital Customer Experience Manager

Job Summary

A company is looking for a Digital Customer Experience Manager to deliver scalable, digital-first customer experiences that drive measurable customer outcomes.

Key Responsibilities

• Build and execute digital customer lifecycle programs to improve adoption, engagement, and retention
• Translate customer experience strategy into hands-on execution, iterating based on results and feedback
• Collaborate with cross-functional teams to align digital experiences with customer needs

Required Qualifications, Training, and Education

• 4+ years of experience in Customer Success, Account Management, or a related customer-facing role
• Experience using data to assess customer behavior and measure program impact
• Experience building workflows or integrations in Celigo or another platform, including AI-driven automation
• Familiarity with AI tools or concepts applied to customer experience or operations
• Understanding of SaaS customer lifecycle metrics and customer health indicators