Digital Customer Experience Specialist

Job Summary

A company is looking for a Digital CX Brand Specialist to enhance customer engagement through social media.

Key Responsibilities

• Drive unique customer experiences by crafting social engagements to raise brand awareness and loyalty
• Manage customer relationships by representing brand voice and understanding customer trends and preferences
• Identify and fulfill social opportunities to surprise and delight users with promotional items

Required Qualifications

• 1-3 years of experience in social community management or related fields
• High school diploma required; additional education preferred
• Familiarity with social media management tools and digital channels
• Experience with Google Suite and MS Office programs
• Ability to work flexible hours, including occasional evenings and weekends