Digital Customer Success Coordinator

Job Summary

A company is looking for a Digital Customer Success Program Coordinator.

Key Responsibilities

• Configure and maintain the customer success platform, including fields, dashboards, and automations
• Develop and manage customer journeys, playbooks, and workflows tailored to business needs
• Collaborate with cross-functional teams to align platform capabilities with business objectives

Required Qualifications

• Bachelor's degree preferred
• Two years of experience with a customer success platform, preferably ChurnZero
• Strong understanding of SaaS environments and customer success operations
• Experience with Salesforce integration and cloud-hosted systems
• Experience in a service provider or healthcare SaaS environment