Digital Customer Success Leader

Job Summary

A company is looking for a Leader, Digital Customer Success.

Key Responsibilities:

• Develop and implement a comprehensive customer success strategy for the low touch segment
• Manage and mentor a team of Low Touch Customer Success Managers and Specialists
• Optimize and streamline self-service onboarding processes to guide customers through the initial setup and adoption of products

Required Qualifications:

• Bachelor's degree in Business, Marketing, Computer Science, or a related field
• 8+ years of experience in customer success leadership roles, with a focus on low touch or self-service customer success programs
• Strong leadership and team management skills
• Technical aptitude and familiarity with customer success platforms, automation tools, and CRM software
• Ability to thrive in a fast-paced and dynamic work environment