Digital Customer Success Manager

Job Summary

A company is looking for a Digital Program Manager.

Key Responsibilities

• Develop and manage engaging email journeys and content for the customer lifecycle
• Lead the strategy and implementation of an online Customer Community to enhance customer engagement
• Collaborate with cross-functional teams to ensure alignment of content with business goals and product updates

Required Qualifications

• 5+ years in content creation, digital engagement, or customer success roles, preferably in a SaaS environment
• Experience managing or launching online communities or forums
• Strong understanding of customer lifecycle communication and digital engagement strategies
• Familiarity with customer success platforms such as Gainsight or HubSpot
• Ability to work independently and prioritize multiple initiatives in a fast-paced environment