Digital Customer Success Manager

Job Summary

A company is looking for a Digital Scaled Customer Success Manager (Temp Contract) on the West Coast.

Key Responsibilities

• Manage and renew existing customer contracts through digital and direct engagement
• Handle outbound and inbound customer communications, including processing quotes and requests
• Collaborate with internal teams to achieve renewal goals and maintain accurate customer data in CRM systems

Required Qualifications

• 3-5 years of experience in a customer-facing SaaS business
• Bachelor's degree or equivalent experience
• Experience supporting SaaS technologies within the education sector
• Knowledge of Salesforce or Microsoft Dynamics CRM
• Proactive communication skills via phone and video chat