Digital Customer Success Manager

Job Summary

A company is looking for a Digital Customer Success Program Manager.

Key Responsibilities

• Design and implement digital onboarding flows aligned with Customer Success strategy
• Build and maintain automated lifecycle campaigns to drive customer adoption
• Analyze digital engagement data to identify patterns and improve customer experiences

Required Qualifications

• 5 - 6+ years in Customer Success, CS operations, or digital program management in a SaaS environment
• Experience with low-code/no-code tools and digital automation platforms
• Familiarity with marketing automation tools
• Experience in piloting A/B tests and measuring digital engagement metrics
• Proven success in cross-functional collaboration across teams