Digital Customer Success Manager

Job Summary

A company is looking for a Digital Customer Success Manager.

Key Responsibilities

• Take ownership of all KPIs related to a specific customer segment
• Set the vision and strategy for customer segments to enhance product adoption and retention
• Collaborate with cross-functional teams to develop account plans that maximize customer revenue and retention

Required Qualifications

• 5+ years of experience in Customer Success, Account Management, or scaled customer engagement
• Strong data fluency and operational rigor
• Experience in managing a large portfolio through digital and direct outreach
• Ability to work independently and make sound judgments
• Proficiency in identifying process improvements and providing viable solutions