Digital Customer Success Manager

Job Summary

A company is looking for a Digital Customer Success Manager.

Key Responsibilities

• Own the strategy, promotion, and execution of the Customer Webinar program to educate and activate customers
• Design and execute multi-channel digital engagement programs to enhance user adoption across accounts
• Leverage technology platforms to turn user data into actionable insights and proactive campaigns

Required Qualifications

• 3-6 years of experience in Digital Customer Success, Scaled CS, Customer Lifecycle Marketing, or CS Operations
• Analytical and process-oriented with the ability to work with data to diagnose adoption gaps
• Innovative and adaptable, with a focus on improving client experience through experimentation
• Strong operational and automation skills for building workflows in customer engagement tools
• Experience with big pharma, biotech, or scientific research institutions is a plus