Digital Customer Success Manager

Job Summary

A company is looking for a Digital Customer Success Manager.

Key Responsibilities

• Own post-sales success for a portfolio of SMB/Mid-Market customers, focusing on onboarding and feature adoption
• Leverage Gainsight to design and execute digital engagement programs and monitor customer health
• Collaborate cross-functionally with Sales, Marketing, and Product to enhance customer experience and retention

Required Qualifications

• 2-5 years of experience in Customer Success or SaaS lifecycle roles
• Experience managing customers in a tech-touch or scaled Customer Success model
• Strong experience using Gainsight to build digital Customer Success programs
• Understanding of SaaS metrics, including adoption, retention, and churn
• Ability to analyze product usage data and customer health metrics