Digital Customer Success Manager

Job Summary

A company is looking for a Senior Manager, Digital Customer Success.

Key Responsibilities

• Design and deploy multi-channel digital campaigns tailored to diverse accounts in NAMER and LATAM
• Lead, mentor, and develop a team of Digital CSMs, fostering a culture of experimentation and customer-centricity
• Analyze campaign performance to identify impactful digital touchpoints on Net Retention Rate (NRR) and health scores

Required Qualifications

• 5+ years in Customer Success, Marketing Ops, or Digital Strategy, with at least 2 years in a leadership role
• Experience managing a one-to-many motion where automation is the primary lever for success
• Experience with CS platforms (Gainsight) and CRM tools (Salesforce)
• Highly organized with the ability to manage complex project timelines
• Proficiency in Spanish or Portuguese is a major plus