Digital Customer Success Manager

Job Summary

A company is looking for a Manager of Digital Customer Success.

Key Responsibilities

• Own renewal forecasting and Net Revenue Retention (NRR) across the Digital segment
• Improve customer health and adoption across a digital-first portfolio
• Inspire and manage a team of Customer Success Managers, focusing on performance metrics and coaching

Required Qualifications

• 5+ years in Customer Success, Account Management, or Retention
• 2+ years of people management experience
• Experience managing renewal forecasting and revenue targets
• Strong analytical skills with proficiency in dashboards and performance data
• Experience in SaaS, EdTech, or scaled customer segments preferred