Digital Customer Success Manager

Job Summary

A company is looking for a Digital Customer Success Manager to advocate for customers and ensure they receive maximum value.

Key Responsibilities

• Communicate value to customers, sharing insights and threat intelligence
• Identify growth opportunities and develop strategies for long-term success
• Manage relationships with key stakeholders and act as the main contact for customer inquiries

Required Qualifications

• 1+ years of experience in a customer-facing post-sales role within the cybersecurity industry
• Experience with Managed Detection and Response (MDR) or cybersecurity services is a plus
• Ability to thrive in a fast-paced, high-growth environment
• Experience engaging with diverse audiences, including C-Level Executives
• Project management experience is preferred