Digital Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager, Digital, Small Districts in the K12 EdTech sector.

Key Responsibilities

• Execute digital lifecycle programs across onboarding, activation, adoption, and renewal stages
• Manage a high-volume portfolio using one-to-many engagement strategies
• Monitor telemetry and engagement signals to identify risks and opportunities

Required Qualifications

• 1+ years of experience in a similar role within K-12 EdTech or SaaS environments
• Experience managing a high-volume portfolio using lifecycle campaigns or targeted outreach
• Proficiency in CRM and customer success platforms (e.g., Salesforce, Vitally)
• Experience executing digital playbooks across onboarding and renewal stages
• Ability to partner cross-functionally with Sales, Support, and Product teams