Digital Customer Success Manager

Job Summary

A company is looking for a Digital Customer Success Manager for Small Districts in K12 EdTech.

Key Responsibilities

• Execute digital lifecycle programs across onboarding, activation, adoption, and renewal stages
• Manage a high-volume portfolio using one-to-many engagement strategies
• Monitor telemetry and health scores to identify risks and opportunities

Required Qualifications

• 1+ years of experience in digital or scaled customer success programs within K-12 EdTech or SaaS environments
• Experience managing a high-volume portfolio with lifecycle campaigns or targeted outreach
• Familiarity with CRM and customer success platforms such as Salesforce and Vitally
• Ability to analyze customer data and telemetry to identify risks or opportunities
• Experience collaborating cross-functionally with Sales, Support, and Product teams