Digital Customer Success Manager

Job Summary

A company is looking for a Manager of Digital Customer Success and Enablement.

Key Responsibilities

• Lead the strategy and execution of customer education and training programs
• Define and implement a digital customer success strategy to enhance onboarding, adoption, and retention
• Collaborate with cross-functional teams to develop targeted digital campaigns that drive customer engagement

Required Qualifications

• 5+ years of experience in Customer Success, Customer Education, or related roles
• Experience in developing customer training or education programs
• Strong collaboration experience with Marketing, Product, and Customer Success teams
• Data-driven approach to measuring customer engagement and adoption
• Background in B2B SaaS or technology platforms