Digital Customer Success Manager

Job Summary

A company is looking for a Digital Customer Success Program Manager.

Key Responsibilities

• Coordinate across technical teams and Customer Success organizations to ensure a unified digital roadmap
• Serve as a capability owner to support retention and growth objectives through digital touchpoints and internal tools
• Facilitate the Digital CS Council to prioritize backlogs and manage global technology rollouts

Required Qualifications

• 5+ years of experience in program management, customer success operations, or digital customer engagement
• Experience translating business needs into roadmaps and delivery plans
• Familiarity with governance and operating model design
• Knowledge of Customer Success programs and platforms, such as Gainsight and Planhat
• Project Management Certification preferred (PMP, Agile, SAFe, etc.)