Digital Customer Success Manager

Job Summary

A company is looking for a Digital Customer Success & Scaled Operations professional.

Key Responsibilities

• Design and operationalize the end-to-end Digital and Scaled Customer Success operating model
• Build automated customer engagement motions triggered by usage signals and lifecycle stages
• Track and report key metrics influencing customer retention and revenue growth for scaled segments

Required Qualifications

• 7+ years of experience in Digital Customer Success or Scaled CS Operations within a B2B SaaS environment
• Hands-on experience with automated customer journeys and digital campaigns at scale
• Expertise with journey orchestration platforms and CRM systems for campaign design and reporting
• Ability to design operating models balancing cost efficiency with customer experience quality
• Experience in building cross-functional partnerships to align digital motions with customer lifecycle frameworks