Digital Customer Success Manager
Job Summary
A company is looking for a Digital Customer Success Manager.
Key Responsibilities
- Manage a broad book of business through digital engagement strategies to enhance customer onboarding and product adoption
- Resolve higher-complexity tickets and maintain service-level expectations for response and resolution times
- Act as the customer's voice internally, advocating for their needs and executing strategies to mitigate churn and increase retention
Required Qualifications
- 2-4 years in a customer-facing SaaS role, preferably in digital or scaled success
- Experience managing tickets in Salesforce Service Cloud or similar platforms
- Ability to work in a low-touch, high-volume model with automation and playbooks
- Customer-centric mindset focused on delivering value at scale
- Familiarity with Gainsight or other customer success platforms is preferred
Complete Job Description
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