Digital Customer Success Manager

Job Summary

A company is looking for a Digital Customer Success Manager.

Key Responsibilities

• Manage a broad book of business through digital engagement strategies to enhance customer onboarding and product adoption
• Resolve higher-complexity tickets and maintain service-level expectations for response and resolution times
• Act as the customer's voice internally, advocating for their needs and executing strategies to mitigate churn and increase retention

Required Qualifications

• 2-4 years in a customer-facing SaaS role, preferably in digital or scaled success
• Experience managing tickets in Salesforce Service Cloud or similar platforms
• Ability to work in a low-touch, high-volume model with automation and playbooks
• Customer-centric mindset focused on delivering value at scale
• Familiarity with Gainsight or other customer success platforms is preferred