Digital Customer Success Manager

Job Summary

Owning a portfolio of 250-300 smaller commercial accounts, the full-time Digital Customer Success Manager will leverage AI tools to enhance customer engagement, manage retention outcomes, and identify expansion opportunities in a remote work environment.

Key responsibilities

• Manage retention outcomes and triage AI-surfaced risk signals for customer engagement
• Automate customer guidance to promote deep adoption of LeanData's core workflows
• Monitor and convert AI-ranked expansion signals while contributing to the design of automated touchpoint sequences

Required qualifications

• 1-3 years of experience in Consulting, Customer Success, Account Management, or related fields in B2B SaaS
• Analytical mindset for interpreting health score trends and risk signals
• Comfort with AI tools, automation platforms, and data-driven workflows
• Strong understanding of RevOps, Marketing Ops, and GTM Ops
• Experience managing a book of business using a Customer Success platform