Digital Customer Success Manager

Job Summary

Leading the strategy and execution of digital customer engagement initiatives, the full-time remote Customer Lifecycle Manager will architect lifecycle campaigns, develop AI-powered customer success strategies, and drive in-app adoption across the product portfolio.

Key responsibilities

• Design and execute automated customer journeys and lifecycle campaigns to enhance onboarding, adoption, retention, and expansion
• Own the strategic vision for AI-powered customer engagement, collaborating with technical teams to implement solutions
• Define and implement in-app messaging strategies to enhance customer engagement and collect real-time feedback

Required qualifications

• 3-5 years of experience in digital customer success, customer marketing, or marketing automation in B2B SaaS
• Proven track record in designing and executing lifecycle campaigns for a large customer base
• Hands-on experience with customer success platforms such as Totango or Gainsight
• Strong analytical skills with a data-driven approach to decision-making and program optimization
• Experience collaborating with technical teams to translate customer needs into actionable solutions