Digital Customer Success Manager

Job Summary

Supporting a growing base of business customers, the full-time remote Digital Customer Success Manager will operate a pooled coverage model to promote adoption, improve user outcomes, and advocate for customer needs using product usage data and health scores.

Key responsibilities

• Operate a pooled Digital Customer Success model to prioritize outreach based on customer health scores and product usage data
• Engage priority customers through various channels to facilitate onboarding, user activation, and ongoing product engagement
• Collaborate with Sales and Product teams to identify expansion opportunities and share customer insights for improved retention and experience

Required qualifications

• Experience with Customer Success platforms, CRM tools, or product analytics tools
• Background in security, IT, identity, or developer-focused software
• Demonstrated analytical skills with a data-driven approach to inform decisions
• Ability to build trust and maintain consultative relationships with stakeholders
• Strong communication and presentation skills to convey insights clearly