Digital Customer Success Manager

Job Summary

Managing a portfolio of 500-600 customers, the remote Digital Customer Success Manager will drive adoption, retention, and growth through digital-first engagement strategies while designing targeted campaigns and monitoring customer health.

Key responsibilities

• Design and deliver digital campaigns aligned with customer lifecycle stages
• Monitor customer health and usage data to proactively identify risks and opportunities
• Conduct digital QBRs/EBRs and webinars to showcase ROI and enhance customer engagement

Required qualifications

• 2-4 years in Customer Success, Account Management, or SaaS customer-facing roles
• Proven ability to drive adoption, retention, and growth through digital strategies
• Strong analytical skills with experience interpreting customer health and usage data
• Familiarity with CRM and customer success platforms (e.g., Salesforce, Gainsight, Totango)
• Knowledge of SaaS customer lifecycle stages and strategies for digital engagement