Digital Customer Success Manager
Job Summary
Owning the digital customer journey for a portfolio of 115+ accounts, the full-time contract Digital Customer Success Manager will design and implement automation and lifecycle processes to enhance customer retention and engagement, all while working remotely.
Key responsibilities
- Triage and segment digital accounts to identify automation candidates and manage retention strategies
- Build and maintain scalable digital onboarding and renewal workflows, ensuring minimal manual intervention
- Oversee the customer hub, curating content and resources to facilitate self-service and engagement
Required qualifications
- 3+ years in Customer Success, CS Operations, or related roles within B2B SaaS
- Proven experience in building automated onboarding and renewal journeys
- Strong familiarity with CRM and lifecycle tools such as HubSpot and Customer.io
- Data-driven mindset with the ability to analyze behavioral signals and define intervention logic
- Experience collaborating cross-functionally with Marketing and Product teams
Complete Job Description
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