Digital Customer Success Manager
Job Summary
Managing a portfolio of 500-600 customers, the remote Digital Customer Success Manager will drive adoption, retention, and growth through digital-first engagement strategies, design targeted campaigns, and monitor customer health to ensure measurable value from the platform.
Key responsibilities
- Design and deliver digital campaigns aligned with customer lifecycle stages
- Monitor customer health and usage data to identify risks and take proactive actions
- Collaborate with internal teams to optimize outcomes and inform product improvements
Required qualifications
- 2-4 years in Customer Success, Account Management, or SaaS customer-facing roles
- Proven ability to drive adoption, retention, and growth through digital strategies
- Strong analytical skills with experience interpreting customer health and usage data
- Familiarity with CRM and customer success platforms (e.g., Salesforce, Gainsight, Totango)
- Knowledge of SaaS customer lifecycle stages and strategies for digital engagement
Complete Job Description
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