Digital Customer Success Manager

Job Summary

Managing a large portfolio of school districts, the full-time remote Digital Customer Success Manager will execute scalable, digital-first engagement strategies to drive adoption, retention, and expansion of products while collaborating with cross-functional teams to enhance customer outcomes.

Key responsibilities

• Execute digital lifecycle programs across onboarding, activation, adoption, and renewal stages
• Monitor telemetry and engagement signals to identify risks and opportunities within the customer portfolio
• Collaborate with Account Managers to route expansion opportunities and provide actionable insights based on customer behavior

Required qualifications

• 1+ years of experience in digital or scaled customer success programs, preferably in K-12 EdTech or SaaS environments
• Proven ability to manage high-volume portfolios using one-to-many engagement strategies
• Experience with CRM and customer success platforms such as Salesforce and Vitally
• Strong understanding of customer data and telemetry to identify risks and opportunities
• Ability to work cross-functionally with Sales, Support, Product, and GTM teams to improve customer journeys