Digital Customer Success Manager

Job Summary

Driving the vision and strategy for scalable digital programs, the full-time Digital Customer Success Program Manager will oversee the digital Revenue Assisted segment, develop technical content, and optimize customer lifecycle programs in a hybrid work environment.

Key responsibilities

• Define and lead the strategy for the digital Revenue Assisted segment, ensuring scalable customer journeys through data evaluation and automation
• Create and maintain a library of technical adoption content to support customer engagement with CircleCI features
• Own the strategic roadmap for digital programs, focusing on onboarding, feature adoption, and customer retention analytics

Required qualifications

• Typically 3+ years in Customer Success, Project Management, Developer Relations, or Technical Account Management at a developer-tools or DevOps company
• Hands-on experience with CI/CD pipelines and the ability to identify optimization opportunities in configuration files
• Proven expertise in designing and evolving digital customer programs across complex customer environments
• Experience with customer success platforms, including configuring playbooks and automated workflows
• Proficiency in building reports and dashboards, analyzing engagement data, and making data-driven decisions