Digital Customer Success Specialist

Job Summary

A company is looking for a Digital Customer Success Specialist to provide exceptional customer support for digital inquiries.

Key Responsibilities

• Manage communication in the Customer Success inbound queue, addressing non-technical customer inquiries
• Triage incoming requests to identify support issues, adoption blockers, and commercial opportunities
• Utilize AI tools to enhance productivity and maintain accurate records of customer interactions

Required Qualifications

• College degree (Bachelor or equivalent)
• Demonstrated ability to use AI and automation tools effectively
• Experience in a high-volume customer-facing role is preferred but not required
• Proficiency in CRM systems (Salesforce) is preferred but not required
• Customer-facing experience within the EdTech industry or other software companies is a plus