Digital Customer Support Associate

Job Summary

Providing exceptional customer service and technical support, the full-time Digital Customer Support Associate will manage telephone, email, and web submissions for customer-facing portals while working remotely.

Key responsibilities

• Receive and document customer inquiries and concerns in a courteous manner
• Resolve issues using documented solutions or workarounds and escalate to 2nd tier support when necessary
• Communicate with internal departments to coordinate and resolve customer concerns

Required qualifications

• High School Diploma or equivalent (GED) required
• Minimum of 2 years of relevant experience required
• Experience with call ticketing systems and troubleshooting techniques preferred
• Ability to manage critical incidents calmly and effectively
• Familiarity with customer support procedures and documentation practices