Digital CX Product Manager

Job Summary

Working remotely on a contract basis, the Product Manager - Digital CX will lead end-to-end product management for global digital products, focusing on developing new offerings and optimizing existing capabilities throughout the customer journey.

Key responsibilities

• Cultivate a deep understanding of customer needs and market opportunities to define and execute the product roadmap
• Collaborate with cross-functional teams to prioritize the feature backlog and ensure alignment with enterprise-wide strategies
• Drive the development of product features, including defining acceptance criteria and managing scope tradeoff evaluations

Required qualifications

• Bachelor's degree with 5+ years of relevant work experience in product management
• Experience using Agile methodologies in Product Owner and Product Manager roles
• Knowledge of IT systems development and familiarity with web and CRM platforms
• Experience in digital customer experience/success is preferred
• Strong problem-solving skills and ability to function in a fast-paced environment