Digital Engagement Agent

Job Summary

A company is looking for a Digital Engagement Agent to connect with customers across various digital channels.

Key Responsibilities

• Respond to customer inquiries and follow up on messages across social media platforms
• Address customer concerns and provide clear information to ensure satisfaction
• Engage proactively with customers and foster positive relationships within the online community

Required Qualifications, Training, and Education

• Must reside in California, Arkansas, Oklahoma, or Washington
• High school diploma or equivalent required; degree preferred
• Ability to work in a remote environment with a reliable high-speed internet connection
• Availability to work on weekends
• Comfortable with learning various software platforms, including Salesforce and Five9