Digital Engagement Specialist

Job Summary

Seeking a full-time Digital Engagement Specialist, this role will manage high volumes of customer support across various digital channels, including email and social media, while educating customers on products and enhancing their overall experience in a remote environment.

Key responsibilities

• Provide customer support across digital channels, addressing inquiries related to orders, shipping, and returns
• Educate customers on products and health topics to facilitate informed purchasing decisions
• Monitor customer feedback and reviews to improve satisfaction and brand loyalty

Required qualifications

• Experience in customer service or engagement roles
• Proficiency in using digital communication tools and ticketing platforms
• Strong written communication skills
• Ability to manage multiple tasks in a fast-paced environment
• Familiarity with e-commerce platforms, including Amazon and TikTok Shop