Digital Experience Analyst

Job Summary

Optimizing the end-user digital experience in a hybrid setting, the full-time Digital Experience Analyst will analyze telemetry, endpoint health, and system performance while collaborating with technology owners and support teams to resolve issues and enhance compliance.

Key responsibilities:

• Serve as an escalation point for advanced digital experience issues, coordinating with vendors and cross-functional teams to resolve complex problems
• Identify recurring issues and systemic patterns from telemetry and support trends, coordinating root cause analysis and compliance remediation
• Own and govern the Digital Employee Experience (DEX) platform, including configuration, capability enablement, and integration with ITSM systems

Required qualifications:

• 4-year Bachelor's degree in a computing or engineering field is preferred
• Minimum of 5 years of experience in an IT-related field
• Hands-on experience with Digital Employee Experience (DEX) platforms and endpoint management tools
• Proficient in scripting using system-level APIs and WMI, preferably with PowerShell
• Experience integrating telemetry or automation platforms with ITSM systems using REST APIs and JSON payloads