Digital Experience Journey Mapping Lead

Job Summary

To support a growing practice, the contingent Digital Experience Journey Mapping Lead will establish and scale journey mapping capabilities, mentor teams, and guide experience design in a hybrid work environment for a 12+ month contract role.

Key responsibilities

• Establish enterprise-wide standards and methodologies for customer journey mapping
• Train and mentor teams on journey-led experience design and facilitate workshops
• Partner with cross-functional teams to ensure experiences align with customer journey insights

Required qualifications

• 6-10+ years of experience in UX, CX, digital strategy, service design, or experience design
• Demonstrated leadership in building or scaling journey mapping programs
• Experience developing frameworks, standards, or operating models
• Proficiency with journey mapping and collaborative design tools
• Exceptional facilitation, communication, and coaching skills