Digital Member Service Guide

Job Summary

A company is looking for a Member Service Guide - Digital.

Key Responsibilities

• Provide real-time digital member support through SMS and Portal Chat, ensuring accurate and empathetic guidance
• Manage multiple concurrent conversations and participate in outbound outreach and engagement initiatives as needed
• Collaborate with clinical and cross-functional teams to resolve member needs and ensure timely follow-up

Required Qualifications

• Minimum of 3 years of call center or high-volume patient-facing experience
• Proficiency in digital communication across chat and portal channels
• Strong time management skills and ability to thrive in a fast-paced environment
• Ability to independently navigate resources and manage multiple systems/screens
• Availability to work variable shifts across multiple time zones, including weekends