Digital Operations Manager

Job Summary

To support the Product Education team, the full-time salaried Digital Operations Manager will oversee the education infrastructure, manage content workflows, and ensure alignment between learning activities and business outcomes in a remote environment.

Key responsibilities

• Map and manage the education publishing workflow, including content calendar and health-tracking systems
• Design and launch dashboards connecting learning activities to customer outcomes, utilizing data from various platforms
• Establish and enforce quality assurance processes for content, ensuring compliance with writing standards

Required qualifications

• 3+ years of experience in Digital Operations, content operations, or education program management, preferably in a SaaS environment
• Working knowledge of learning technology platforms and data interpretation
• Proven ability to build effective processes that reduce friction
• Experience managing vendor relationships and tool administration
• Comfort with building dashboards or reports linking operational data to business outcomes