Digital Operations Team Lead

Job Summary

A company is looking for a Digital Operations Team Lead.

Key Responsibilities

• Provide day-to-day guidance and quality oversight to Digital Operations Analysts
• Maintain quality control through reviews of digital maintenance activities and track team performance
• Coach and train team members on processes and performance improvement

Required Qualifications

• Bachelor's degree in Business Administration, Information Technology, Finance, or a related field; or equivalent experience
• Minimum 5 years of experience in digital banking operations or online banking support
• Experience coaching or mentoring team members
• Working knowledge of consumer and business online banking platforms
• Knowledge of applicable banking compliance regulations and operational policies