Digital Pathology Helpdesk Engineer
Job Summary
Working remotely within the DACH region, the full-time Digital Pathology Helpdesk Engineer will respond to customer inquiries related to Digital Pathology, providing troubleshooting support, logging data, and coordinating with on-site engineers as needed.
Key responsibilities
- Diagnose faults remotely and provide troubleshooting support via phone, email, and remote login
- Record activities and log software issues in customer service management systems
- Prioritize and manage incoming customer contacts, escalating complex issues when necessary
Required qualifications
- Experience in remote troubleshooting of software
- Database management skills, including knowledge of Windows Server 2008 - 2022 and virtual machines
- Familiarity with Mirth Connect and HL7
- Networking skills, including remote storage management and firewall knowledge
- Fluency in German and English
Complete Job Description
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