Digital Product Support Advocate

Job is Expired

Location: Remote

Compensation: To Be Discussed

Staff Reviewed: Mon, May 13, 2024

Job Category: Customer Service

Job Summary

A company is looking for a Digital Product Support Advocate.

Key Responsibilities:

Respond to customer inquiries via phone, email, and chat
Document customer contacts and details accurately using Salesforce
Perform basic investigative, troubleshooting, and triage procedures for escalated issues

Required Qualifications:

High school diploma
Previous experience working remotely preferred
Internet service with a minimum download speed of 10 MBPS
Understanding of various operating systems including Chrome OS, Mac OS, iOS, and Windows 10/11
Ability to navigate common browsers and perform basic browser troubleshooting

COMPLETE JOB DESCRIPTION

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Job is Expired

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