Digital Product Support Specialist

Job Summary

To support a growing team, the full-time Remote Digital Product Support Specialist will provide technical support for service-related issues, manage escalations, and document diagnostic processes while maintaining strong product knowledge.

Key Responsibilities

• Investigate and resolve escalated digital product incidents and service requests
• Perform detailed root cause analysis for complex stakeholder and system issues
• Document findings, troubleshooting steps, and known solutions to support organizational knowledge sharing

Required Qualifications

• College, university, or equivalent degree in a relevant discipline or equivalent relevant experience required
• Intermediate level of relevant work experience required; prior experience in a technical role is preferred
• Strong analytical skills and technical troubleshooting expertise
• Ability to collaborate globally across multiple business and technology teams
• Proficiency in using electronic service tools and documenting service processes accurately