Digital Program Manager

Job Summary

Driving digital customer success strategies, the full-time Digital Program Manager will design and optimize customer engagement through AI-powered automation, lifecycle campaigns, and digital content while managing cross-functional programs remotely.

Key responsibilities

• Design and manage digital customer journeys across various stages, including onboarding and advocacy
• Execute and optimize digital touch programs using Planhat and related platforms
• Build automated customer campaigns and coordinate educational programs and digital events

Required qualifications

• 5+ years of experience in Customer Success, Lifecycle Marketing, or related fields
• Experience with Planhat, HubSpot, Marketo, Salesforce, or similar platforms
• Strong program and project management skills
• Experience in building and executing automated customer lifecycle campaigns
• Familiarity with SaaS, Cybersecurity, or B2B technology preferred